Shipping rates

We offer a single economy worldwide shipping rate, independently from the value or the weight of your order:
$15.00 delivered to your home!**

The average transit times are between 5 and 12 working days depending from the destination Country.
Upon request we also offer a FedEx-TNT Express or Economy Express shipping.
Feel free to message our staff in order to get your dedicated quotation!

All the shipping are operated from the Vienna Airport (Austria), which is one of the most important and reliable Hubs in the world. We stock almost all the pumps (90-95%) and a same day shipping is often a standard for us.

** Customs fees can be locally charged, depending from the rules of the destination Country.
Below some specifications about the rules in the most important Countries where we deliver to:

Shipping and Returns 1 United States
The delivery is operated through the partner USPS.
You are able to follow the shipment during its whole travel.
Shipment with worth of $800.00 or less are imported free of duties and taxes. More info here
(this info was updated on September 1st, 2019. In case of doubt, check for updates by your local Authorities)
The average transit time is 8-10 working days. Sometimes our clients experienced small delays for overloaded customs.

Shipping and Returns 2 Canada
The delivery is operated through the partner Canada Post.
You are able to follow the shipment during its whole travel.
Shipment with worth over only $20.00 are charged of local taxes. More info here
(this info was updated on September 1st, 2019. In case of doubt, check for updates by your local Authorities)
The average transit time is 8-10 working days.

Shipping and Returns 3 Australia
The delivery is operated through the partner Australia Post.
You are able to follow the shipment during its whole travel.
Shipment with worth of A$1,000 or less are imported free of duties and taxes. More info here
(this info was updated on September 1st, 2019. In case of doubt, check for updates by your local Authorities)
The average transit time is 10-12 working days.

Shipping and Returns 4 New Zealand
The delivery is operated through the partner NZ Post.
You are able to follow the shipment during its whole travel.
Shipment with worth of NZ$ 400 or less are imported free of duties and taxes. More info here
(this info was updated on September 1st, 2019. In case of doubt, check for updates by your local Authorities)
The average transit time is 10-12 working days.

Shipping and Returns 5 United Kingdom
The delivery is operated through the partner Royal Mail.
You are able to follow the shipment during its whole travel.
Taxes are already included. Nothing else must be actually paid. Valid till 2019, October 31st
(this info was updated on September 1st, 2019. After Brexit, check for updates by your local Authorities)
The average transit time is 5 working days.

Shipping and Returns 6Russian Federation
The delivery is operated through the partner Pochta Ru and you are able to follow the shipment during its whole travel.
Shipment with worth of Eur 500.00 or less, not over 31 kg are imported free of duties and taxes.
(this info was updated on September 1st, 2019. In case of doubt, check for updates by your local Authorities)
The average transit time is 7-8 working days.

Returns

Returns

Usually the returns on international shipment are not allowed, but we are happy to offer this possibility internationally!

Once an item of merchandise is delivered to you, you can return that item within 14 days from the date of the delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Before you initiate a return, please send us an image of the conditions of the goods you wish to ship back, so we can verify if they seem eligible for the return.

Shipping

To initiate a return, please simply email us or message our WhatsApp!
All returned merchandise should be sent to us at Nienborger Str. 4, D-48599 Gronau, Germany.

You are responsible for paying for all the shipping costs related to your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. You should consider using a traceable shipping service or purchasing shipping insurance for items of value.

The clients returning goods have to take care to correctly fill the AWB and customs declaration at the origin Post Office, because we cannot receive goods charged from Taxes or every kind of customs fees. In such a case the shipping can be refused or the extra charges deducted from the refund to the client. We are not responsible for any extra charges to the client for receiving the goods back.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide one of the following within 5 working days: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item.

Legal

Die Zwei Kapitäne UG (LLC)

Nienborger Str. 4
48599 Gronau
Germany
Telefon: 02565-9689488
Telefax: 02565-9689484
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TAX Number: DE815665356
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Email: info@zweikapitaene.de

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Terms of use

Official Languages:

This webshop is intended for an international use. The official language for the communications is English.
The following languages are currently understood and written by our staff: English, German, Dutch, Russian, French, Italian.

Orders:

All the orders are subject to acceptance and approval.

Payment:

Credit card securely processed by Stripe.

Warranty:

All our products are covered by a warranty of 2 years. Some restriction may apply on some product, if a professional use is involved. Refer please to the warranty of the producer of the goods.

Insurance:

All shipped goods are covered by a standard insurance of $100. If further coverage is required, it will be at the Purchaser’s discretion and cost. We will help arrange further insurance cover if required.

Disclaimer

Product descriptions, typographical, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors. We reserve the right to refuse any order, for any reason.